SUCCESS STORY: Rising from the Ashes A performing arts school (and not a HUB client at the time of loss) suffered a major fire that destroyed its performance venue and greatly disrupted operations. To rebuild, they applied for a multimillion-dollar grant from a private donor, who required them to demonstrate their enhanced resilience as a condition of the grant. They engaged HUB to assess their existing crisis management and continuity plans. The enhanced program was submitted to the donor, resulting in the release of an initial $2.5 million transfer of grant funds. The school is now better equipped to prepare for and recover from a disruptive event in the future. SUCCESS STORY: Cyber Insurance Provides a Quick Recovery A nonprofit that specializes in working with at-risk youth reached out to HUB fearing it was under a ransomware attack, exposing vulnerable patient and resident data. HUB immediately put an action plan into place to minimize access to emails and other sensitive information. After bringing in forensic accountants, it was determined there was no data stolen during the event. The client was not only relieved that the impact was minimal and resulted in a total claim under $60,000, but the organization also took the opportunity to train its staff to be better prepared in the future. 11 | HUB International 2025 North American Outlook Report